Case Study / Mind Shift for Executive
Decision-Making Shifts from the President to Executives
The story of how an executive team emerged that thinks about the business from a company-wide perspective and takes the initiative in making proposals on management issues.
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BEFORE
Decisions Concentrated in the Hands of the Business Leader
While executives pursued the results of their own departments, proposals on company-wide issues and decision-making depended on the president.
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APPROACH
Diagnosis + Training + 1on1 + Practice
We provided support in three directions: Skill for a management perspective, psychological brakes, and authority design.
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AFTER
Proposals and Objections Emerge from Executives
In executive meetings, executives increasingly define issues on their own and voice constructive objections to the president.
Before
There Are "Department Heads," but No "Senior Executives"
Before adoption, the head of each department took responsibility for their own department’s numbers. On company-wide management issues, however, there was an atmosphere that "the president decides."
The company had held executive training before, but what was learned in training did not connect sufficiently to executive meetings or frontline decision-making.
Turning Point
The First Turning Point: An Executive Voiced an Objection to the President
Executives confronted the OS behind thoughts like "I don’t want to be disliked by the president" and "I don’t want to hurt my evaluation with a wrong proposal," and made proposals using real management issues. Only then did the Skill they had learned begin to be used in frontline decision-making.
After
Not Just Motivation, but the Quality of Behavior Changes
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Decision-Making
From waiting for the president’s instructions to defining issues and making decisions on their own.
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Company-Wide Perspective
Toward discussions based on the results of the business as a whole, not on optimizing one’s own department.
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Executive Meetings
From a forum centered on reporting to a decision-making forum where executives bring proposals and objections.
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